Abstract: OS and App bit-ness matters to SkyDrive. If OS is 64-bit (Win7), Office (Pro Plus 2010) should also be 64-bit.
I recently got a new laptop and in the process of getting it hooked up to Microsoft’s SkyDrive (similar to Apple’s iCloud), I found I couldn’t open any Office document from it for more than 30 seconds before Office crashed. The first sign of trouble was this error message on the initial attempt:
Files from other programs cannot be opened in OneNote. Select a OneNote file.
This was confusing since I thought I had the right version of Microsoft Office Professional Plus 2010 with appropriate Service Pack. I ignored the error and attempted again with OneNote and the file came down locally and displayed correctly but after 15 seconds or so, OneNote crashed.
I Binged and Googled but found nothing that worked. So, I referred to my old laptop and it worked fine so it must be something on my new laptop. I compared the specific Office version numbers and found my new laptop had an different version of Office (14.0.4x vs. 14.0.6x). However, there weren’t any updates for it so I took the final step and checked the bit-ness of Office and discovered I was running a 32-bit version.
Since I’m running Windows 7 64-bit, a session of Office Professional Plus 2010 re-installation to 64-bit resolved the issue. Leave a comment if this worked for you!
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Posted on February 19, 2012
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